19 Apr 2017


Overbooked flights rarely make headlines - until last week when a report of the mistreatment of a passenger who was dragged off a United Airlines flight, shocked many and raised questions as to airline procedures on overbooked flights. So, I had a closer look ...

Overbooking is a legal practice and common for most airlines. Airlines aim to fill all seats on flights and will sell more tickets than seats to cover for any 'no shows' - passengers who may miss their flight for any number of reasons. As airlines on different routes will experience varying levels of  'no shows', deciding which flights should be overbooked comes down to statistics; the video below gives an in-depth look at the statistical analysis behind this practice.

What happens next is down to the individual airline - some form of compensation is offered to passengers, such as travel vouchers; as it comes closer to take-off, the airline may try offering cash if there is no take-up of the vouchers - the amount offered may also be raised. Sometimes, boarding may be denied to passengers (bumping). The US Department of Transportation have set out rules for voluntary and involuntary bumping; the EU law on bumping can be viewed here


3 Apr 2017

Tourism & Climate Change

Who will be the winners and losers of climate change? 

This topic is discussed in 'Climate Change: Implications for Tourism', a briefing published by the University of Cambridge which includes key findings from the Intergovernmental Panel on Climate Change.  The UN climate change conference, COP22, put forward recommendations for the role of sustainable transportation to accelerate climate action in tourism and the need for partnerships with the private sector.

A UNESCO report explores the increasing vulnerability of World Heritage sites to climate change impacts and the potential implications for, and of, global tourism. Included are 12 case studies and many examples provided from World Heritage properties. 

The impact of climate change on the Great Barrier Reef and the impact this in turn might have on tourism is discussed in this piece.

There are a number of titles dedicated to this topic in stock at SR Library, here are a few of them:
  • S. Becken & J. Hay, Tourism & Climate Change - contents include climate change mitigation measures and change-related risks to tourism and adaptation. There are also several case studies discussing aviation, small island countries and alpine environments.
  • A. Jones, Disappearing Destinations examines the threats posed to destinations by tourism and climate change and in particular, highlights coastal tourism. 
  • C. Schott, Tourism and the Implications of Climate Change - contains a diverse range of case studies, discussing supply, adaptation and innovation of tourism products (available via Dawson Books). 
  • V. Reddy & K. Wilkes Tourism, climate change and sustainability  - looks at the mitigation of climate change impacts, specifically, the economic drivers for growth in tourism as they relate to sustainable development, low-carbon travel and climate change impacts.

Amongst the concern, however, this article highlights the advantage of climate change to Iceland's tourism industry.

29 Mar 2017

English Tourism Week

English Tourism Week (ETW), is currently underway with the theme: ‘Year of Literary Heroes’ in recognition of this year’s milestone literary events. A wide variety of local and national events, discounts and special offers are being made available by tourism businesses across the country, including museum events, guided tours, workshops, exhibitions and sports experiences. 

The week-long annual campaign aims to raise the profile of England’s tourism industry and highlight its value to the economy.

24 Mar 2017

Device Ban on Flights

This week, both the US and UK announced a ban on laptops and tablets aboard certain flights; devices larger than a smartphone will not be allowed in cabins and need to be placed into hold luggage and checked in before going through security. Some travellers will be forced to pay extra fees for a checked bag if they want to use the gadgets at their destination. The full announcement by the Department of Transport can be viewed here.

In response to this, Emirates will be offering a complimentary laptop-handling service to their passengers - devices can be used up until boarding and then will have to be handed over to security staff at the gate. The devices will be packed into boxes and loaded into the aircraft hold for customers to pick up on arrival. ABTA have warned that laptops and tablets are not typically covered by travel insurance policies for loss, damage or theft if placed in the hold. They offer their advice to affected passengers here.

17 Mar 2017

The Brexit Effect

Much has been written over the past year about the implications of Brexit for the UK; KPMG published this report which looked at the likely impact on various trade sectors. Possible outcomes for the travel industry in the wake of the vote can be seen here as well as in this ABTA/Deloitte report.

As the uncertainty continues, this article by the Guardian, provides a detailed insight into what Brexit will mean for the aviation industry, in particular, for short-haul European travel.

10 Mar 2017

ABTA's 2017 Travel Trends report is now available; it includes the 12 key destinations to keep an eye on this year, a market overview for 2016 and market outlooks for cruise, domestic and overseas holidays.