23 Apr 2014

The Queen's Awards for Enterprise

"The Queen’s Awards for Enterprise are the highest accolade that a UK business can receive, and it is a pleasure to be able to congratulate all of the 2013 winners for their successes."   
 The Rt. Hon. Dr Vince Cable MP

The Queen’s Awards for Enterprise are awarded to UK businesses for outstanding achievement; business categories cover innovation, international trade and sustainable development. A total of 162 businesses were awarded this year, with 110 winning awards for international trade. There were 39 for innovation and 13 for sustainable development. Eight individuals won the Queen's Award for enterprise promotion, nominated by their peers for their efforts to encourage UK entrepreneurship.

Case Study: Travel Counsellors

Bolton-based Travel Counsellors, set up by David Speakman 20 years ago, aims to provide a highly personalised business which targets 'cash rich, time poor' customers. The founder's strategy for strong customer relationships, built up by his 1,300 home-based team of professional travel agents, appears to have worked well; they won the Queen's Award for Innovation in 2003 and have since expanded overseas. This year will see a double celebration for the company - its 20th Anniversary and a Queen's Award for International Trade, which recognises their continuous overseas sales growth.

16 Apr 2014


Next time you are undertaking research, don't forget to pay LeisureTourism a visit; you are bound to find something that will help amongst the 140,000 abstracts, 4000+ full text documents, news and review articles and 2000+ book chapters. Subjects covered in the resource are Arts and Entertainment, the Hospitality Industry, Leisure and Recreation, Sport, Tourism, Travel and Technology. The new 'Smart Searches' function offers search suggestions based on commonly researched topics. Another great feature is the link to Events, which gives details of upcoming conferences worldwide. The website has had a redesign recently, making it much more intuitive to search.

LeisureTourism can be found in the E-Resources list from the Library Portal page; the login is given in the description below the LeisureTourism link. Give it a go!

11 Apr 2014

Travel Trade Gazette

In this latest issue, we join a marketing consultancy session, SuperBreak talk about their rebrand and strategy, the question is asked whether a travel agency can survive without a web presence, trends in the affluent consumer market are considered plus climate change, seamless travel and many more topics are discussed

View the online version of TTG here.

Journal Articles

Taylor and Francis/Routledge are offering free online access to the following articles, from the Journal of Policy Research in Tourism, Leisure and Events - simply click on the links below, to view:

10 Apr 2014

Hidden Britain

Hidden Britain is a charity that supports various bodies in establishing visitor destinations within Britain's towns and countryside. There are a number of useful resources available on their website including case studies and advice in developing and delivering tourism projects. This page provides hints and tips on how to go about forming a tourism strategy.

8 Apr 2014

The cruise industry has strongly objected to a report by academics, which states a lack of corporate social responsibility regulation in the sector. In their recent article entitled, 'Corporate sustainability reporting index and baseline data for the cruise industry', the authors develop a CSR index based on the Global Reporting Initiative. 

See an earlier post on cruise tourism in Venice

2 Apr 2014


Inverness and Loch Ness will work together as one destination in order to form the UK's first Tourism Business Improvement District (BID), to help boost tourist numbers and improve the general visitor experience in the area. The BID model will include marketing programs to raise awareness of the destination, sponsorship of special events that attract overnight visitors and sales programs to bring in large-group business. Read the full story here.

The Tourism Business Improvement Districts (TBIDs/TIDs) model, was originally a US initiative  to help fund marketing strategies for tourism-related businesses within a region. Here is a report on TBIDs in California.

The idea to introduce the TBIDs into the UK was floated during the Visitor Economy Forum in 2011, led by VisitEngland,  the outcomes of the meeting can be viewed on this page, which gives presentations from the day and links to two reports launched at the event, 'Introducing TBIDs in England' and 'Establishing TBIDs in England'. Here's a video showing John Penrose speaking at the Visitor Economy Forum.